🚚 How long does shipping take?
Our standard shipping time is 4 days from the date of dispatch. However, shipping times may vary based on your location. In most cases, delivery may take up to a week depending on where you are located. We ship worldwide for all products! 🌍📦
⚡ Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. You can select your preferred shipping method at checkout to ensure faster delivery to your location. 🚀
💸 How much does shipping cost?
Shipping is completely FREE worldwide for all orders. No additional charges for shipping! We offer free delivery to any location worldwide. 🎉📦
📦 Can I track my order?
Yes! Once your order is shipped, you will receive an email with tracking information so you can easily monitor the progress of your order. 📧🔍
💳 How do I request a refund?
You can request a refund within 30 days of receiving your order. To initiate a refund, simply contact our customer service team at support@royalgleam.store. After we verify that the product meets our return criteria, the refund will be processed back to your original payment method. 💵
🔄 What is your return policy?
We accept returns within 30 days of purchase. To qualify for a return, the product must be unopened, unused, and in its original condition and packaging. Please refer to our detailed Return & Refund Policy page for more information. 🔄📄
🚫 Are there any items that cannot be returned?
Certain items are not eligible for return due to hygiene or safety reasons, such as personal care items, opened electronics, and perishable goods. Please review our Return & Refund Policy to find out more about non-returnable items. ⚠️
⏳ How long does it take to process a return?
Once we receive the returned item and verify that it meets our return criteria, we will process your refund within 30 business days. We aim to handle returns as efficiently as possible. 🔄🕒
📞 How can I contact customer support?
If you need assistance, you can reach our customer support team via email at support@royalgleam.store, or by phone at +1 (613) 480-2689. You can also reach us on WhatsApp for quick support at +1 (613) 480-2689. 📱💬
🛒 How do I place an order?
To place an order, simply browse our website, select the products you want, and add them to your cart. After you finish shopping, go to your cart and proceed to checkout. You will be prompted to enter your shipping information and choose your payment method. If you need assistance with placing an order, feel free to contact us on WhatsApp at +1 (613) 480-2689. 🛍️💻
💬 How can I get help placing an order?
If you get stuck while placing an order, don’t worry! You can reach out to us via WhatsApp at +1 (613) 480-2689 for immediate assistance. Our support team is happy to guide you through the process. 💬📞
❌ Can I cancel my order after it’s been placed?
Orders can only be modified or canceled within 1 hour of placing them. After that, they are processed, packed, and shipped. If you need help, please contact us as soon as possible, and we’ll try to assist you. ⏳
🔄 What if my product is damaged or defective?
If you receive a damaged or defective product, please contact us immediately. We will guide you through the return or exchange process. You may be eligible for a full refund or a replacement depending on the nature of the issue. 💥🔄
🛍️ How do I know if an item is in stock?
All available items are displayed on our website. If a product is out of stock, it will be clearly marked. If you’re unsure, you can contact us, and we will confirm the availability of the item for you. 📦✅
🔒 Is my payment information secure?
Yes, we use secure and trusted payment methods to process all orders. Your personal and payment information is encrypted, and we do not share it with third parties. We ensure that your payment experience is safe and secure. 🔐💳